FAQ (Frequently Asked Questions)
Q1. How can I place an order?
You can place an order directly through our website by selecting your desired product, size, and completing the checkout process.
Q2. Is product opening video mandatory?
Yes. A clear and continuous product opening video is mandatory for any return or exchange related to damage, defect, or incorrect product.
Q3. How long does delivery take?
Orders are usually delivered within 5–10 business days, depending on your location.
Q4. Can I change my delivery address after placing an order?
Address changes are allowed only before shipment. Once shipped, changes are not possible.
Q5. What if the product I want is out of stock?
You may contact our support team for restock updates or choose an alternative product.
Q6. Do you offer Cash on Delivery (COD)?
Yes, COD is available on selected locations and products.
Q&A: ₹200 Advance Payment + Remaining Amount on Cash on Delivery (COD)
Q: How does the ₹200 Advance + Cash on Delivery (COD) payment option work?
Answer:
To confirm your order, a ₹200 advance payment is required before dispatch. This advance amount helps us verify genuine orders and begin processing your shipment. After your order is confirmed, we carefully pack and ship the product.
The remaining balance amount can be paid at the time of delivery (Cash on Delivery). When the courier delivers your parcel, simply pay the remaining amount and receive your order.
Example:
- Product Price: ₹1,299
- Advance Payment: ₹200
- Balance Payable on Delivery: ₹1,099
This payment method provides the convenience of COD while reducing fake or unconfirmed orders.
Q: Why is the ₹200 advance payment mandatory?
Answer:
The advance payment is collected to confirm that the order is genuine and to reduce fake COD bookings, unnecessary shipment costs, and courier return losses. Once the advance is received, we reserve your selected product, prepare your order, perform quality checks, and dispatch it as quickly as possible.
This process allows us to continue offering Cash on Delivery while maintaining fast and reliable service for genuine customers.
Q: Is the ₹200 included in the total order value?
Answer:
Yes. The ₹200 is not an extra charge. It is deducted from your total order amount.
For example, if your order total is ₹1,499, you will pay:
- ₹200 online as an advance.
- ₹1,299 to the courier at the time of delivery.
You only pay the total order value—nothing extra.
Q: Can I pay the full amount online instead of using COD?
Answer:
Yes. If you prefer, you can complete the entire payment online during checkout. In that case, no payment is required when the parcel is delivered.
Q: Is the ₹200 advance refundable?
Answer:
If the order is cancelled according to our cancellation policy before dispatch, the refund will be processed as applicable. However, if the order has already been shipped or is refused at delivery without a valid reason, the advance amount may be non-refundable because it covers order processing, packaging, and shipping-related expenses. Please review our refund and cancellation policy for complete details.
Q: What are the benefits of paying a ₹200 advance?
Answer:
The ₹200 advance offers several benefits:
- Confirms your order immediately.
- Reserves your selected product before it goes out of stock.
- Helps us process and dispatch orders faster.
- Reduces fake COD orders.
- Allows us to continue providing Cash on Delivery service for genuine customers.
- Makes the ordering process more secure and reliable for both customers and sellers.
We appreciate your cooperation and trust. Our goal is to provide quality products, secure payments, and a smooth shopping experience.